At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Position: Senior Financial Analyst, Operational Finance & Workforce Management Analytics
• Location: Roseville, MN
• Hours: Monday-Friday, 8am-5pm
  • Hybrid

POSITION DETAILS:

The Senior Financial Analyst – Operational Finance & Workforce Management Analytics plays a critical role in translating complex operational activity into actionable staffing, capacity, and financial insights across Pediatric Home Service (PHS). This position sits at the intersection of finance, operations, workforce management, and revenue cycle, with direct impact on service quality, productivity, and revenue protection.

This role owns and operationalizes enterprise-wide workflow, staffing, and throughput analytics across the full referral-to-invoice lifecycle and all PHS customer service and support center operations. The analyst ensures staffing decisions are grounded in work performed and time required, not volume alone—providing leadership with a fact-based view of where capacity is constrained, where process or scheduling is the true limiter, and where staffing investments or redeployments are genuinely needed.

In addition to core FP&A responsibilities, this role serves as the subject matter expert and operational owner of Workforce Management WFM analytics, ensuring forecasting, scheduling, and real-time performance align with patient needs, service goals, and financial outcomes.

Job Duties:

Workflow & Throughput Analytics

• Own and evolve the enterprise Operational Process & Staffing Report across the full workflow: Referral Admission Documentation/Audit Sales Order Invoice (with denials as context).

• Analyze where work accumulates, how long it sits in each stage, and how throughput and service levels change over time.

• Identify bottlenecks, rework loops, handoffs, waiting states, and peak-volume stress points that degrade service or create hidden capacity loss.

• Develop and maintain short-, mid-, and long-term workload and call-volume forecasts across multiple contact centers.

• Provide clear explanations for service-level misses or revenue shortfalls driven by operational delays rather than demand.

• Ensure cycle time, aging, and service-level performance are treated as core, trending metrics (weekly, MTD, YTD).

Activity Based Staffing & Productivity Metrics

• Design and maintain productivity metrics normalized by FTE, agent, cost, and time, including:

  • Calls handled per FTE

  • Admissions completed per FTE

  • Documentation completed per FTE

  • Sales orders confirmed per FTE

  • Invoices submitted per FTE

• Monitor real-time WFM performance (service levels, AHT, occupancy, utilization, adherence) and recommend staffing or scheduling adjustments.

• Separate true staffing gaps from process, scheduling, or tooling inefficiencies.

• Partner with operations leaders to align staffing models with observed productivity and cycle-time behavior.

Staffing Alignment & Capacity Analysis

• Assess over- or understaffing by market, region, and service line.

• Support cross-center and cross-market comparisons using standardized metrics.

• Collaborate with customer service leadership on rollover and failover strategies for peak volumes or disruptions.

• Answer critical capacity questions such as:

  • Do we need more staff—or better flow and scheduling?

  • Where do we break first if volume spikes?

• Provide data-backed recommendations on staffing adjustments, scheduling changes, or vendor utilization.

Leading Indicators of Revenue Risk

• Develop and monitor early operational signals tied to downstream revenue risk, including:

  • Missed service levels or rising abandoned rates

  • Uncompleted admissions

  • Documentation delays

  • Unconfirmed sales orders

  • Invoice backlog growth and aging

• Translate operational signals into clear financial risk narratives for FP&A and executive leadership.

• Partner with Operations and Revenue Cycle to prioritize upstream fixes that protect service quality and cash flow.

Vendor vs. Internal Capacity Economics

• Analyze internal versus vendor productivity using cost-per-unit and time-to-completion metrics.

• Ensure vendors are evaluated on economic efficiency, not headcount.

• Support in-sourcing and outsourcing decisions with clear cost, throughput, and cycle-time comparisons.

Planning, Budgeting & Scenario Modeling

• Support FP&A with productivity-based staffing models for budgets, forecasts, and scenario planning.

• Model operational and financial impacts of volume changes, staffing shifts, or process improvements.

• Quantify how cycle-time reductions can unlock capacity without incremental headcount.

• Support investment cases for automation, tooling, or process redesign.

Reporting Governance & Standardization

• Own metric definitions and ensure consistent interpretation across Finance and Operations.

• Ensure all metrics align cleanly to defined process stages—no orphan dashboards.

• Partner with BI teams to formalize reporting in Power BI and continuously improve clarity and storytelling.

REQUIREMENTS

• Required

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.

• 5-7+ years of experience in FP&A, operational finance, or workforce analytics.

• Strong understanding of activity-based costing, productivity metrics, and capacity analysis.

• Advanced analytical skills working with large, process-oriented datasets.

• Advanced Excel skills; experience with Power BI or similar BI tools.

• Ability to clearly communicate complex operational insights to non-financial audiences.

• Willingness to travel 20–30% to PHS customer service centers and operational sites.

Preferred

• Healthcare services experience (home health, DME, pharmacy/IV, revenue cycle, or operations-heavy environments).

• Experience analyzing end-to-end operational workflows and funnels.

• Exposure to staffing models, Lean, or process improvement methodologies.

• Experience partnering with Operations, HR, and Revenue Cycle teams.

• Master’s degree in Finance, Business Analytics, Economics, or a related field.

BENEFITS

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

Interested candidates should apply online at http://www.phscareers.com.

We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

SALARY RANGE:

At PHS, we are committed to providing specialized care for medically complex children. Every role, from direct patient care to customer support, plays a vital part in improving the lives of kids and families. The impact you make is invaluable. We are dedicated to offering fair and transparent compensation to our team members. The starting rate for this role is $90,000 annually, based on experience and qualifications.

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123